What our Customers say...
Why SERVPRO Testimonials
SERVPRO of Galveston Island / Lake Jackson is a good company and really knows how to treat people in their time of need.
Every member of SERVPRO of Galveston Island / Lake Jackson that we encountered was polite and professional. We had a leak from our upstairs bathroom and it was coming through our bedroom ceiling. Needless to say we were a bit distraught. Luckily for us, SERVPRO of Galveston Island / Lake Jackson was quick and efficient and got us back to like it was before like it never happened. I would suggest this SERVPRO of Galveston Island / Lake Jackson to anyone with water or fire damage!
Keith Thompson has been professional, efficient, extremely knowledgeable, compassionate and always friendly. He has never been impatient with my endless questions. He is easy to get in touch with when I have yet another question. He truly has made an ordeal bearable and given me confidence that he is working hard with my best interest in mind. Schuyler Stone, Production Manager, has also been invaluable in reassuring me that your company truly cares about helping me rebuild from, literally, the ashes. I am so blessed to have these two in charge. Your company is so lucky to have this caliber of men representing SERVPRO of Galveston Island / Lake Jackson.
Mitchell and his crew did a fantastic job in my house. They worked hard, stayed late,and worked with my insurance adjuster to make sure the process was streamlined. They even offered their help with things I was doing while they were here. If I ever have another issue I will request this crew. If they were ever looking for a job I would recommend them to the company I work for.
Had an unfortunate sewer backup inside my home that contaminated a large area of my house. SERVPRO of Galveston Island / Lake Jackson came out and did an amazing job with cleanup and removal of contaminated materials. From the time their first employee, Keith, came on site within 30 minutes of the call, until the time their crews left 4 days later, they were exceptional! The crew of Mitchell, Terrance and Elias were courteous, helpful, hard working and answered all of our questions. I felt confident in their professionalism and knowledge of the job during the entire process. I can't thank them enough! If these employees are a reflection of all their employees, SERVPRO of Galveston Island / Lake Jackson is a stellar company. I would recommend SERVPRO of Galveston Island / Lake Jackson to others and would use them again if the need arises. But, let's hope not! ??
Eric came to our home with expertise and a smile, and took care of our flooding issue till it was completely cleaned up and back to normal. We were grateful for his knowledge and competent, fast work.