What our Customers say...

Testimonials

SERVPRO of Galveston Island / Lake Jackson is a good company and really knows how to treat people in their time of need.

Every member of SERVPRO of Galveston Island / Lake Jackson that we encountered was polite and professional. We had a leak from our upstairs bathroom and it was coming through our bedroom ceiling. Needless to say we were a bit distraught. Luckily for us, SERVPRO of Galveston Island / Lake Jackson was quick and efficient and got us back to like it was before like it never happened. I would suggest this SERVPRO of Galveston Island / Lake Jackson to anyone with water or fire damage!

Keith Thompson has been professional, efficient, extremely knowledgeable, compassionate and always friendly. He has never been impatient with my endless questions. He is easy to get in touch with when I have yet another question. He truly has made an ordeal bearable and given me confidence that he is working hard with my best interest in mind. Schuyler Stone, Production Manager, has also been invaluable in reassuring me that your company truly cares about helping me rebuild from, literally, the ashes. I am so blessed to have these two in charge. Your company is so lucky to have this caliber of men representing SERVPRO of Galveston Island / Lake Jackson.

Mitchell and his crew did a fantastic job in my house. They worked hard, stayed late,and worked with my insurance adjuster to make sure the process was streamlined. They even offered their help with things I was doing while they were here. If I ever have another issue I will request this crew. If they were ever looking for a job I would recommend them to the company I work for.

Had an unfortunate sewer backup inside my home that contaminated a large area of my house. SERVPRO of Galveston Island / Lake Jackson came out and did an amazing job with cleanup and removal of contaminated materials. From the time their first employee, Keith, came on site within 30 minutes of the call, until the time their crews left 4 days later, they were exceptional! The crew of Mitchell, Terrance and Elias were courteous, helpful, hard working and answered all of our questions. I felt confident in their professionalism and knowledge of the job during the entire process. I can't thank them enough! If these employees are a reflection of all their employees, SERVPRO of Galveston Island / Lake Jackson is a stellar company. I would recommend SERVPRO of Galveston Island / Lake Jackson to others and would use them again if the need arises. But, let's hope not! ??

Eric came to our home with expertise and a smile, and took care of our flooding issue till it was completely cleaned up and back to normal. We were grateful for his knowledge and competent, fast work.

We had a little issue with a broken water line in the house and woke up to a flooded house. My insurance agent recommended SERVPRO of Galveston Island / Lake Jackson and I am soooo thankful he did. Water has been been found in places I never would have thought. They have expertly handled everything so far and are still here removing baseboards. Really impressed with quality of service. Steadily removing wet baseboards drilling holes to check Sheetrock and cleaning up immediately. They even wrapped up clothes in the closet that were on the hangers.

The crew that came out to my house were kind and courteous. I would definitely use again!

Excellent job done by SERVPRO!

I was really impressed with the quality of your personnel that helped dry my house.

I would recommend SERVPRO to my family and friends!

The team that came out was very professional and prompt!

Thank you SERVPRO!

Great work SERVPRO!

Great Job!

Very pleased, one happy customer!

Thank you for helping me during the flood SERVPRO!

Thank you for helping me out after the hailstorm that left my house to a huge mess.

After a nightmare waking up to standing water in my bedroom. I was placed and taken care of by wonderful workers. Communications was open and free flowing, even as I asked zillion questions. Never a falter in getting good and clear answers. The work was hard, hot, and difficult. But, no one backed away or slacked off, always carrying on in a professional manner.

Everyone worked as a team job was completed successful. Overall me and my husband were very impressed.

UHCL staff were very pleased with the work all performed.

Keep up great work!

I am pleased with the outstanding job your lady crew did at my property.

Great team work SERVPRO

I am so impressed of the services SERVPRO of Galveston Island. Provided for us at our Apartment complex.  

I was super amazed on the performance the technicians provided at our Boys and Girls Club. They came in ready to work and got the job done in quick timely manner.

I give SERVPRO of Galveston Island all 10 across the board. Continue to provide great services.

Dear SERVPRO Owner,

Thank you! We are delighted with SERVPRO team’s efforts to put our home back in order, making it ready for the rebuilding. Randy, Ken, and then “Team Felix”, relieved our high anxiety, letting us know we were in capable hands.

Hearing the ladies of “Team Felix” laughing while they worked hard at their tasks, made me feel our place, though damaged and long from our return, was once again a home. From our Project Manager Randy, down to each team member, I was treated with enthusiastic respect … I was (the customer) and focus of all their efforts.

Communications was open and free flowing, even as I asked zillion questions. Never a falter in getting good and clear answers. The work was hard, hot, and difficult. But, no one backed away or slacked off, always carrying on in a professional manner. This while making me (your customer) feel I was somehow “special”.

SERVPRO Galveston n staff r excellent. Very courteous n professional . Great job! 

Would use them for future work n recommend them highly.

 

A sewer line broke in our title office flooding the main conference room, at the end of the month. In title losing a conference room at the end of the month is one of the worst things that can happen, because you have no where to close clients. Luckily, SERVPRO got there quickly. The team did a great job and they were very professional. Thank you SERVPRO!!!

Great Job!

The entire SERVPRO crew was phenomenal

Thank you to Kristina and the team for the work they did on my dad's house.  Kristina was very responsive to inquiries and open items. The main office was very helpful as well.

SERVPRO crew were very pleasant they came out and did a wonderful job on cleaning our carpets. We are very happy with the job they did for us  

The people working for SERVPRO, are the best people to work with. When my home flooded they came to help me get things back in place for restoration of my home. If you want a great team go to the ones who are will trained.

"Great service"

"SERVPRO of Galveston/Lake Jackson provided outstanding service"

" I was very please with the efficiency of SERVPRO"

"SERVPRO was excellent during this tragic time"

"SERVPRO did an amazing job with my mold job"

"Very impressive work done by SERVPRO"

" SERVPRO was very helpful during this difficult process"

" I will definitely use SERVPRO of Galveston/Lake Jackson in the future"

The guys were polite and service was great.

My belongings were clean back to new thanks to SERVPRO